Industries
Logistics
From order validation to track & trace: less manual work in the chain, more grip on every shipment.
Logistics runs on information flows: orders, statuses, freight documents, planning changes. A large share of the daily work consists of checking, retyping, and forwarding that information between TMS, WMS, customer portals, and mailboxes — work that is slow, introduces errors, and doesn't scale with volume.
We automate exactly those flows. AI agents read, check, and process the information; your planners and customer service team stay in charge of the exceptions.
What we automate
Order validation
An agent checks incoming orders for completeness and consistency — customer details, article numbers, delivery dates, pricing. Clean orders go straight through; doubtful cases reach an employee with a clear explanation.
Track & trace questions
Status questions are often the bulk of customer contact. An agent answers them straight from your TMS — by email, chat, or phone — so your team keeps time for escalations and sales.
Document processing
Freight documents, CMRs, and customs paperwork are read, checked, and linked to the right shipment. Missing or deviating documents are flagged before they hold up a delivery.
Planning changes
Address changes, adjusted delivery windows, and return requests are processed into your systems in a structured way — with a human check where the impact is high.
Compliance in this industry
Your order and customer data are commercially sensitive. Everything therefore runs in your own tenant, EU-hosted, and is never used to train models for others. Every automated check and mutation is recorded in the audit trail, so in a dispute you can show exactly what happened when — per order.
Further reading
Ready to accelerate your processes?
In a thirty-minute call we will show you what we can do for your processes — including answers to your compliance questions.
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